Last Updated: December 27, 2025
At Repliii, we take your privacy seriously. This Privacy Policy explains how XF Systems Ltd. ("we", "us", or "our") collects, uses, and protects information when you use our website (repliii.com), our chatbot services, and our WordPress plugin.
1. Who We Are
The controller of your personal data is XF Systems Ltd., a company registered in Malta (EU).
Address:
Level 3, Mallia Buildings, Triq In-Negozju, Zone 3,
Central Business District, Mriehel CBD3010, Malta.
2. Information We Collect
A. Information You Provide to Us
- Account Information: When you sign up for Repliii, we collect your email address, password, and billing details.
- Training Data: Content you upload (FAQs, manuals, price lists) to train your chatbot.
- Communications: Messages you send to our support team.
B. Information Processed via the Chatbot
When you install the Repliii chatbot on your website, we process data on your behalf:
- Chat Logs: The content of conversations between your website visitors and the AI bot.
- Metadata: Timestamps, approximate location (IP based), and session IDs to maintain conversation context.
3. How We Use Your Data
We use the collected data for the following purposes:
- To Provide the Service: Hosting the chatbot, processing AI responses, and managing your dashboard.
- Billing: Processing subscription payments for Basic and Enterprise tiers.
- Service Improvement: Analyzing usage patterns to improve the accuracy of our AI models.
- Communication: Sending you critical updates about your account or the service.
4. Third-Party Services
To provide our service, we may share data with trusted third-party providers:
- Hosting Providers: Secure cloud infrastructure to host the bot script and API.
- AI Processors: We utilize enterprise-grade LLM APIs to generate chatbot responses. These providers are bound by strict data processing agreements.
- Payment Processors: We do not store full credit card numbers. Payments are securely processed by our payment partners.
5. Data Retention
We retain your account data for as long as your subscription is active. You may delete your account and all associated training data at any time via the Repliii dashboard. Chat logs are retained for a limited period to allow you to review history and are then automatically anonymized or deleted.
6. Your Rights (GDPR)
Since we operate from Malta (EU), you are entitled to the following rights under the General Data Protection Regulation (GDPR):
- Right to Access: Request a copy of the data we hold about you.
- Right to Rectification: Correct inaccurate information.
- Right to Erasure: Request deletion of your data ("Right to be Forgotten").
- Right to Restriction: Limit how we process your data.
7. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: support@xf.com.mt